AMD has responded to reports of USB connectivity issues with motherboards equipped with its 500 series chipset and is asking the user community for help in troubleshooting and fixing the issue.
User complaints about issues with some 500 series motherboards have appeared on community sites such as Reddit in recent months.
The cause of the issue is unknown, but users of 500 series motherboards have reported that their USB devices such as mice, keyboards, and microphones will sporadically lose connection, with VR headsets apparently the most affected. It was initially suspected that only Gigabyte Aorus cards were at fault, but similar issues have since been reported with Asus ROG hardware as well.
AMD is on the case
AMD has now made an official statement on this matter via the r / AMD subreddit, acknowledging issues and asking for community feedback and support while they investigate. AMD says that a representative from the company will selectively contact those affected by the issues for assistance, and a link has also been provided to the AMD Online Service Request for anyone wishing to submit further information regarding suspicious hardware issues.
The full statement reads as follows:
AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues reported on 500 series chipsets. We have analyzed the root cause and at this time we would like to seek help from the community with a small selection of additional hardware configurations. Over the next few days, some r / Amd users may be contacted directly by an AMD representative (u / AMDOfficial) through Reddit’s PM system with a request for additional information.
This request may include detailed hardware configurations, steps to reproduce the issue, specific logs, and other relevant system information to verify our development efforts. We’ll provide an update when we have more details to share. Customers experiencing issues are always encouraged to raise a service request online with AMD Customer Support; this allows us to find correlations and compare scores between support requests.
If you are currently affected by the issue, users in various forums have offered workarounds, which involve either reducing PCI Gen4 to Gen3 or disabling “ C-States ” in BIOS, although these are more likely to reduce the frequency of problems rather than completely solve the problem.
Systems that combine a PCIe Gen4-based GPU (like a GeForce RTX 3080) with a VR headset are more likely to experience issues if used with one of the problematic motherboards, so if you’re looking to make upgrades At build level for your RV rig, we suggest waiting until the cause of the issues is identified and resolved.